PJ School Furniture

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Call toll free 1-877-825-7803

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Return Policy

Always inspect your order carefully at the time of delivery, and save any shipping carton and packing materials.

Damage

If your purchase arrives and the outer packaging looks like it has been damaged during shipping (no matter how minor), you must note this on the delivery receipt, or refuse the shipment. In either case, call us or e-mail us immediately to let us know what course of action you have taken. If the packaging is undamaged when you receive it, but upon opening the box you find that there is concealed damage or missing parts, you must notify us within five days so that we can file a claim with the carrier. We will be able to replace or repair your purchase, or refund its cost, if you have followed the instructions above and supplied us with details of the damages. If you do not follow the steps outlined above, we will have no recourse with the carrier.

Defects

For manufacturer defect, PJ & Company will exchange, repair or refund the cost of the item you purchased. If you discover a problem with your product and you wish to return or exchange it, you must notify us within ten business days of your receipt of your order.

Returns

If your purchase is delivered in undamaged condition and there are no manufacturer’s flaws, but you decide after accepting it that you do not want or need the product, you may return it if you notify us within ten business days of receipt. We will refund the cost of the item, minus an industry standard 20% restocking fee. Also, you will be responsible for payment of any return shipping charges.

In case of damage or dissatisfaction with your purchase, you must retain your order’s original shipping carton(s) and other packing material. Once you have decided to return your purchase, and have notified PJ & Company of the circumstances, the item(s) must be securely wrapped in its original packaging before it can be shipped back. We can either arrange for your order to be picked up, or you can send it back directly. If you choose to ship the order back yourself, we will supply you with a return authorization number and an address to which it should be sent. Be sure to send it by a traceable method with a required proof of delivery.

Custom orders are not returnable.

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If you have any questions or concerns call us toll free at 1-877-825-7803 we are eager to hear from you.

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